Information Technology & Support Direct is a 100% Australian owned and operated business and all profits stay in Australia. We are QLD based, delivering quality IT gear, laptops and systems Australia wide. We only sell products we believe are good - and that means less problems and frustration for you. Additionally, we provide Sunshine Coast (and Brisbane upon request) IT support to home and small business. Our staff have IT degrees and 10 years hands on industry experience.
Our business was born to offer something that has been lost when shopping online - Service
Various online stores offer cheap prices, but itsdirect.com.au endeavours to offer low pricing with the best service. We have been through the pain of poor online service, and guarantee we won't do that to you.
Why should you shop with us?
We WILL respond to your email.
If you have a warranty issue, we will get it fixed for you ASAP.*
If we can't supply your item/s within 10 business days, we WILL refund your money.**
When you call or email, the person you will speak to can make decisions.
When you call or email, you'll get someone you can clearly understand.
If you want an order update, check your member section or reply to your confirmation.
We are here to help you, if you don't know what you need - drop us an email!
We WILL reward you for being a regular customer as best we can
If there is something that you want that's not on our product list, send us an email and we'll attempt to source it (if it's good!)
Why should I buy a system from itsdirect? When xxx sells PCs direct for less!?
As the saying goes, you really do get what you pay for.
We only sell systems with the latest generation hardware, and only systems we'd want to use ourselves.
When you need warranty support you get to speak to someone local, in your language.
You can upgrade your PC using standard PC components WITHOUT voiding your warranty.
We believe these things are the least we can do, for you - our valued customer.
* Warranty issues are subject to our Warranty policy. Warranty requests must be lodged online.
** Less 2.59% credit card surcharge if paid by credit card.
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